Terms and Conditions

1. THESE TERMS

1.1 These are the terms and conditions on which we supply services to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss.
1.2 If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions, which, together with our privacy policy govern The Lord Chamberlain’s Men’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
1.3 For details on how we collect and use information you provide to us, see our Privacy Policy.
1.4 The use of the term ‘The Lord Chamberlain’s Men’ or ‘us’ or ‘we’ refers to the owner of the website who is listed below in section 2.1. The term ‘you’ refers to the user or viewer of our website.
1.5 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.6 This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:
Name and contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
This information may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy Policy.
1.7 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
1.8 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.9 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.10 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
1.11 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
1.12 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
1.13 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are The Lord Chamberlain’s Men Limited, a company registered in England and Wales. Our company registration number is 04848136 and our registered office is at 13 Theodore Road, London, SE13 6HT. Our registered VAT number is 891888944.
2.2 You can contact us by telephoning our offices at +44 (0)20 8852 5761 or by writing to us at info@tlcm.co.uk or our registered office address above.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes e-mails.

3. REFUNDS, EXCHANGES AND RETURNS

Please note that the entire performance area, including stage and audience seating area, are completely uncovered and performances may be cancelled or abandoned because of the weather. Tickets are non-refundable in the event of cancellation because of the weather but may be exchanged in accordance with our policy set out below.
3.1 Tickets may only be exchanged or refunded in the case of a cancelled show. However, refunds are not given for cancellation or abandonment of a show as a result of the weather (see section 3.7 about exchanging tickets for weather-related cancellations).
3.2 The Lord Chamberlain’s Men is an open air touring theatre company, and the performance area comprising the stage and audience seating area are completely uncovered. Patrons therefore accept that weather, climate, temperature and light conditions, which are out of our control, are an integral part of the experience and may impact on their visit. See the weather page of our website for information about preparing for your visit.
3.3 While we will make every effort to complete each show, we reserve the right to stop and start the show as necessary.
3.4 Shows will only ever be cancelled or abandoned in the event of bad weather, or if the temperature during a performacnce exceeds 40 degrees, where such weather is deemed by the management to pose a health and safety risk for the performers. In any case, shows will never be cancelled before their advertised starting time.
3.5 In some cases, we may choose to delay the start time of a show for a variety of reasons including weather forecasts we may have received.
3.6 If a show is cancelled on account of the weather, we will announce this at the time of cancellation at the venue. We do not communicate cancellations to patrons who did not come to the venue or who have already left the venue. However, you will still be able to benefit from our policy for exchanging tickets following a weather-related cancellation (see section 3.7).
3.7 Exchanging tickets for weather-related cancellation:
3.7.1 If a show is cancelled or abandoned because of the weather, you will be entitled to exchange your ticket for another performance with the nearest value to your original ticket at any other performance during that year’s tour, subject to availability.
3.7.2 Subject to availability: Your ability to exchange into a particular performance on a particular date and time will be subject to the availability of tickets at that performance on that date and time. This will be assessed at the point when we are processing your request for an exchange.
3.7.3 Exchanging tickets: You can either:
(a) email us at: info@tlcm.co.uk; or
(b) write to: Weather Exchange, The Lord Chamberlain’s Men Ltd, 13 Theodore Road, London, SE13 6HT, stating your original booking order number, name, address and preferred date you wish to exchange into.
3.8 Other cancellations and resales:
3.8.1 For non-weather related cancellations, only the face value of your ticket is refundable. This excludes any booking fees, delivery charges or other expenses incurred. In any event, personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk and not refundable by us.
3.8.2 We can accept tickets for resale but we will only attempt to resell them once a show is sold out and cannot guarantee that they will be resold. An administration charge of £3 per ticket will be made for each ticket successfully resold.

4. CONTACT US, EXCHANGES AND RETURNS

4.1 If you have any questions or complaints, please e-mail info@tlcm.co.uk or telephone +44 (0)20 8852 5761. Alternatively, you can write to us: The Lord Chamberlain’s Men Ltd, 13 Theodore Road, London, SE13 6HT.